FAQ
How long will it take to receive my order?
We typically ship in 1-3 business days. And you will receive your order in 7-15 business days. Please know that we are doing the best we can to get orders out promptly.
Do you ship internationally?
We sure do! We offers premium delivery to customers living all over the world. We strive to guarantee that our products arrive at you in a safe and timely manner.
How do I track my order?
When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.
You can also log into your account and click on the order in question to see the status.
*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!
My order never got to me, what do I do?
Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!
If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!
If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.
If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.
Product
Can you tell me more information about your products?
We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us.
The product I want is out-of-stock, when will it be available?
We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we'll make sure to let you know when you will be able to order it again.
Return & Exchanges
What is your return policy?
Vsogoods strives to offer our considerate customer service and solve your problem in a fast and professional manner. If the product does not meet your expectations, we have several solutions for you. Before your item is shipped, you are able to change your order, or cancel it. After your product is delivered, you can to return your products within 30 days from receiving it. If there is a problem with your product after the 30 days have passed, you can always contact our customer at cs@vsogoods.com for technical support.
Can I exchange an item?
If you need to cancel or make changes to your order, please contact our customer service at cs@vsogoods.com as soon as possible after the order has been placed. We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will get full refund. Your order cannot be cancelled if the product is already shipped out.